Our Guarantee to You

Customer Bills of Rights for Painting in Marin, San Francisco

“I’ve been in this business for a long time. Over the years, I’ve developed a “Customer Bill of Rights” to make sure that every job we do is completed to the best of our abilities and highest standards, all with the intention of creating a finished product that will exceed, not just meet, your expectations.

Ross Painting stands behind every painting project. We promise you the following Customer Bill of Rights.”

Dan Ross
President

Customer Bill of Rights

  1. You have the right to a detailed scope of work explaining our understanding of what is requested and what you can and should expect from us to complete your job.
  2. You have a right to on-time performance, with deadlines strictly adhered to. To this end we will be organized, punctual and prepared to work efficiently each work day (and hour).
  3. You have the right to expect "NO SURPRISES" performance on our part. By communicating with you and other contractors you may have on your job and by maintaining an updated calendar of our own schedule, we will have the foresight to warn you and others of potential conflicts in scheduling or cost increases.
  4. You have a right to expect and receive our total cooperation. When working with you or other contractors we will always do our part to keep the whole job on track and moving smoothly.
  5. You have a right to expect us to keep your interests in mind. We will never take your job or your money for granted. In the beginning as the job progresses and during any changes we will provide you with whatever options and alternatives we can find, along with our recommendations, to keep you in the driver's seat.
  6. You have a right to expect us to work safely. Accidents aren't good for anyone. To protect the persons and possessions around your home/work site and to maintain a reliable crew, we make safety our first priority.
  7. You have a right to expect us to be neat, clean and organized. We will protect property from paint drips and over-spray, work with you to set up a designated shop area that meets your approval, return our tools and materials to the shop at the end of each day and leave the work area clean and tidy until the job is done.

Please contact us for a free consultation (415) 455-0766 or project estimate.